Privacy Notice
Last amendment: May 15 2018
London Computer Associates Ltd is committed to
safeguarding and preserving the privacy of its clients’ data, and every day we
help protect our customers most valuable information assets. We hold ourselves
to the very highest standards when it comes to protecting personal data we
control or process about our customers, people, and partners. The
prime purpose of collecting data is to deliver services to our existing
customers and provide marketing information to our existing and prospective
customers.
This Privacy Notice (‘Notice’) explains the
personal information we collect, either directly or indirectly, and how we will
use it. Personal Information is any information that can be used to identify an
individual, or that we can link to an individual.
The terms 'we', 'us', or ‘London Computer Associates Ltd’ are each intended as
reference to London Computer Associates Ltd.
The Types of Personal Information We Collect
Information you provide to us
We collect information that you or your
organisation provides to us, such as your name, phone number and email address;
for instance, our customer support team may need to contact you by phone to
troubleshoot an issue which we cannot resolve using our management tools.
Information we collect automatically
We automatically collect information about you,
such as information collected by cookies and similar technologies when you use,
access or interact with us via our websites or services. We may, for example,
collect information about the type of device you use to access our websites,
the operating system and version, your IP address, your general geographic
location, as indicated by your IP address, your browser type, the webpages you
view on our websites, whether you interact with content available on our
websites and how.
Information obtained from other sources
We may receive information about you from other
sources, including third parties, such as marketing partners and vendor
partners for whom we offer value-added services. We may also receive
information about you from social media platforms, for instance, when you
interact with us on those platforms. We protect data obtained from third
parties according to the practices described in this Notice and we also apply
any additional restrictions imposed by the source of data.
Information of children
London Computer Associates Ltd does not target and
is not intended to attract children under the age of sixteen. Although visitors
of all ages may navigate through our websites, we do not knowingly collect or
request personal information from those under the age of sixteen. If, following
a notification from a parent, guardian or discovery by other means, a child
under sixteen has been improperly registered on our site by using false
information, we will delete the child's personal information from our records.
How We Use Personal Information
London Computer Associates Ltd uses the data we
collect to provide you with the products and services we offer, and to communicate
with you about your account, systems, security and other types of updates.
Providing our services
We use data to provide, operate, support and
improve the products and services we offer to ensure our customers’ needs are
met. This processing is necessary to meet our commitments to you and is
governed by the terms in the relevant agreement or statement of work.
Business Intelligence
We use data to develop aggregate analysis and
business intelligence that enable us to operate, protect, make informed
decisions, and report on the performance of our business. This processing is
necessary to serve our legitimate interest.
Quality Improvement
We continually use data for research purposes and
to develop and improve our products and services, such as analysing service
ticket data to our customer service, reviewing call log performance data, and
website clicks to improve the relevance of content. This processing is
necessary to serve our legitimate interest.
Security and Dispute Resolution
We use data to protect the security and integrity
of our products and services, to detect and prevent fraud, to resolve disputes
and enforce our agreements. This processing is necessary to serve our
legitimate interest.
Communication, Marketing and Advertising
We use the data we collect to deliver and
personalise our communications with you. For example, we may contact you by
email or other means of electronic communication to inform you about new
products or services, security or software updates, update you on a support
issue, invite you to take part in a survey. This processing is necessary to
serve our legitimate interest. We also use cookies and similar technologies to
provide the most relevant advertising to you.
How We May Share Personal Information
London Computer Associates Ltd does not and will
not sell personal information about our customers. We only disclose your data
as described in this Privacy Notice. We may share information with the
following types of third parties:
Third Party Vendors
London Computer Associates Ltd uses a variety of
third-party vendors to carry out services like website management and hosting,
application hosting, purchasing and shipping, payment processing and email communications.
We only share your personal data as necessary. To complete a transaction,
provide a product or service you have requested or authorised and only with
vendors or agents working on our behalf for the purposes described in this
Privacy Notice. In this case, your personal information will be shared with
these agents or contractors but only for the purpose of performing services on
behalf of London Computer Associates Ltd and in accordance with this Privacy
Notice. It is our legitimate interest to process your personal data for these
purposes.
Compelled Disclosure
When legally required, strictly necessary for the
performance of the services or to protect our rights, or the rights of our
affiliates or users, we disclose your personal information to law enforcement
authorities, investigative organisations, our affiliates or in legal
proceedings.
Sale or Merger
We may share your personal information in the event
of a merger, acquisition, or sale of all or a portion of our assets. Of course,
we shall notify you via email and/or a prominent notice on our website and
inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form
which does not enable the recipient of such data to identify you, with third
parties, for example, for industry analysis. Please note, our products and
services include links to products or applications of third parties whose
privacy practices may differ from London Computer Associates Ltd. If you
provide personal data to any of those third parties or their products, your data
is governed by their privacy statements, and we encourage you to read these
privacy statements carefully.
When sharing data with third parties, your personal
information may be transferred to countries where data protection laws may
provide a lower standard of protection for your personal information than your
country. We take great care in protecting your personal information and have
put in place adequate mechanisms to protect it when it is transferred
internationally. We will transfer your personal information in compliance with
applicable data protection laws and will implement suitable safeguards to
ensure that your personal information is adequately secured by any third party
that will access your information (for instance, by using the Standard Contractual
Clauses as approved by the European Commission).
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to
use your personal information, namely:
Performance of a contract
The use of your personal information may be
necessary to perform the agreement you have with us. For example, our services
require us to receive information about your staff, and to contact them to
provide support.
Legitimate interests
We may use your personal information for our
legitimate interests. For example, we rely on our legitimate interest to
analyse and improve our products and services, and to send you notifications
about service updates or information about our products and services, or to use
your personal information for administrative, fraud detection or legal
purposes.
Security, Storage and Retention of Personal
Information We Collect
Security
London Computer Associates Ltd is committed to
protecting the security of your personal information. However, while we take
reasonable precautions to guard the personal information we collect, no
security system is impenetrable.
While no service is completely secure, London Computer Associates Ltd takes
precautionary measures to help prevent information about you from loss, theft,
misuse and unauthorised access, disclosure, alteration and destruction. For
example, we store the personal data you provide on computer systems that have
limited access and that are in controlled facilities. We also ensure that our
third-party vendors provide adequate security measures. Additionally, your data
is protected with encryption during transition over the Internet.
Storage
Unless subject to an additional agreement, personal
data collected by London Computer Associates Ltd may be stored and processed in
your region, or in any other country where London Computer Associates Ltd or
its affiliates, subsidiaries or service providers are located or maintain
facilities. London Computer Associates Ltd has put in place adequate mechanisms
to protect personal information when it is transferred internationally, for
example by using the Standard Contractual Clauses as approved by the European
Commission.
Retention
London Computer Associates Ltd will retain your
personal information for as long as we deem it necessary to provide services to
you, to comply with applicable laws (including those regarding document
retention), resolve disputes with any parties and otherwise as necessary to
allow us to conduct our business. All personal information we retain will be
subject to this Privacy Notice and our internal retention guidelines.
Your Rights and Choices
Your Rights
We want you to be in control of how your personal
information is used by us. Subject to local law, you can do this in the
following ways:
·
you can ask us for
a copy of the personal information we hold about you;
·
you can inform us
of any changes to your personal information, or if you want us to correct any
of the personal information we hold about you;
·
in certain
situations, you can ask us to erase, block or restrict the personal information
we hold about you, or object to particular ways in which we are using your
personal information; and
·
in certain
situations, you can also ask us to send the personal information you have given
us to a third party.
Where we are using your personal information on the
basis of your consent, you are entitled to withdraw that consent at any time.
Moreover, where we process your personal information based on legitimate
interest or the public interest, you have the right to object at any time to
that use of your personal information.
We rely on you to ensure that your personal
information is complete, accurate and up to date. Please do inform us promptly
of any changes to or inaccuracies in your personal information by
contacting info@londoncomputer.com. We
will respond to your request as soon as possible but certainly within 30 days.
We are committed to working with you to obtain a
fair resolution of any complaint or concern you may have about our use of your
personal information. If, however, you believe that we have not been able to
assist with your complaint or concern, you may have the right to file a
complaint with the data protection authority in your country (if one exists in
your country) or supervisory authority.
Your Choices
You can opt out of receiving direct marketing
communications from London Computer Associates Ltd by following the
instructions included in every email sent to you via the “Unsubscribe” tab. We
respect your choice, and we will stop sending you promotional emails once you
unsubscribe.
Please note, regardless of your marketing
communication preferences, if your organisation has an active agreement with London
Computer Associates Ltd, we will continue to communicate with you regarding the
delivery of your services, changes to terms and conditions, policy updates,
routine customer service messages such as information about current or past
purchase, delivery of products, service interruptions, data breaches or other
significant information about a service you receive.
Our Use of Cookies and Other Similar Technologies
We use cookies and similar technologies like pixels, tags, web beacons,
and other identifiers to help us personalise our website for you, remember your
preferences, understand how users are using our website or app, and help
customise our marketing offerings.
Cookies
A cookie is a small data file containing a string
of characters that is sent to your computer when you visit a website. When you
visit the website again, the cookie allows that site to recognise your browser.
The length of time a cookie will stay on your computer or mobile device depends
on whether it is a "persistent" or "session" cookie. London
Computer Associates Ltd uses both types of cookies. Session cookies will only
stay on your device until you stop browsing. Persistent cookies stay on your
computer or mobile device until they expire or are deleted. We use the
following types of cookies on our website.
·
Strictly necessary
cookies. These cookies are essential for you to browse our website and use its
features. Without these cookies, services like shopping baskets cannot be
provided.
·
Performance
cookies. These cookies collect information about how you use our websites. This
data may be used to help optimise our website and make it easier for you to
navigate.
·
Functional cookies.
These cookies allow our websites to remember choices you make while browsing
and personalise your experience. We may store your geographic location in a
cookie for instance, to ensure that we show you the website relevant to your
area.
·
Third Party
cookies. Third party cookies are those placed by websites and/or parties other
than London Computer Associates Ltd. These cookies may be used on our website
to improve our products or services or to help us provide more relevant
marketing. These cookies are subject to the respective privacy policies for
these external services.
·
Analytics cookies.
We use analytics cookies, like those offered by Google Analytics, to help us
understand things like how long a visitor stays on our website, what pages they
find most useful, and how they arrived at our site.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings
preferences. However, if you limit the ability of websites to set cookies, you
may impair your overall user experience, as it will no longer be personalised
to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can
indicate your preference regarding tracking and cross-site tracking. Although
we do not currently employ technology that recognises DNT signals, we will only
process your personal data in accordance with this Notice. Below you can learn
about how to control cookie settings on popular web browsers:
·
Google Chrome
·
Internet explorer
·
Safari
·
Firefox
Pixels
In addition to cookies, we sometimes use small
graphic images known as 'pixels' (also known as web beacons, clear GIFs, or
pixel tags). We use pixels in our email communications to you (if you have selected
to receive such communications) to help us to understand whether our email
communication has been viewed. We may also use third party pixels (such as
those from Google, Hubspot, and other marketing
networks) to help us provide content that is relevant to your interests.
How to Contact Us
If you have any questions about the use of your
personal information, please email info@londoncomputer.com.
Unless otherwise stated, London Computer Associates
Ltd is a data controller for personal data we collect through the products and
services subject to this Privacy Notice. Our address is B76 Albion Riverside
Building London SW11 4AP
London Computer Associates Ltd IT Limited is our data protection representative
for the European Economic Area and United Kingdom. The data protection officer
of London Computer Associates Ltd can be contacted at the following address: B76
Albion Riverside Building London SW11 4AP or via email info@londoncomputer.com
Changes to Our Privacy Notice
London Computer Associates Ltd may modify or update
this Privacy Notice when necessary, to reflect customer feedback and changes in
our products and services. Please review it regularly. When we update this
Notice, we will revise the 'Last Updated' date at the top of the Notice. We
encourage you to regularly review this Notice to learn more how London Computer
Associates Ltd is using and protecting your information.